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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Steve Trogdon

Steve Trogdon

October 25, 2024

5  out of  5
rating by Steve Trogdon
"Great insurance company."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! Go Texans!!"
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Mary Lowe

October 24, 2024

5  out of  5
rating by Mary Lowe
"My husband and I have been with State Farm since we married 45 years ago. First in the Tulsa area and then when we moved back to Morgan Mill. All our vehicles and our home are insured with State Farm. David Kincannon and all the ladies have been so helpful and friendly. Recently we bought a Winnebago motor home and of course we called the Kincannon Agency. Many thanks to David and the sweet ladies at the Stephenville State Farm office."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. Be safe! d"
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T Wood

October 3, 2024

5  out of  5
rating by T Wood
"Cindy is excellent in dealing with her customers. If she goes....I go."
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Debbie Lett

September 12, 2024

5  out of  5
rating by Debbie Lett
"Cindy West provided very fast and friendly service."
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Raquel Geisendorff

August 28, 2024

5  out of  5
rating by Raquel Geisendorff
"Cindy was really great! She explained our policy coverage, answered all of my questions, and was quick to respond when I needed to communicate via email."
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ashley lovell

August 23, 2024

5  out of  5
rating by ashley lovell
"Excellent service!"
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Sandi Stokes

August 20, 2024

5  out of  5
rating by Sandi Stokes
"Cindy was amazing! She answered all of my questions and was thorough on setting my expectations to what could be done and when to expect the changes progressively. Huge blessing!"
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Riley butler

June 20, 2024

5  out of  5
rating by Riley butler
"Frances with State Farm went above and beyond to help me with my insurance! She explains everything in detail, and allows you to understand what you’re getting for coverage. 100% recommend!"
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Bryan Manley

June 20, 2024

5  out of  5
rating by Bryan Manley
"Great service"
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Dorothy Hoffman

June 8, 2024

5  out of  5
rating by Dorothy Hoffman
"Very Professional and Courteous easy to understand."
We responded:
"Any time! Thanks for the kind words. dk"
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K K

May 20, 2024

5  out of  5
rating by K K
"Cindy is great! Always very responsive and always takes care of me."
We responded:
"Obliged for your kind words. She is certainly dedicated to taking care of folks! Be safe! dk"
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Steve D.

May 16, 2024

5  out of  5
rating by Steve D.
"Jackie really helped me when I had truck trouble in California with getting a wrecker to me when Dodge care could not get it done. Francis has always been there for us when we need help or have questions. They have been a great team for all our needs with insurance."
We responded:
"Steve, glad it all worked out for you. It can get pretty desperate when you break down! I'll sure pass this on as it sure is great to know we've been there for you. dk"
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Joanna DeMott

May 16, 2024

5  out of  5
rating by Joanna DeMott
"Francis and Jackie always go above and beyond for us every time we have needed assistance. Their outstanding customer service and industry knowledge will keep us lifetime customers. Thank you both for all your hard work."
We responded:
"Joanna, that is what they are all about! Thanks for your kind review! dk"
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Kirk

May 7, 2024

5  out of  5
rating by Kirk
"Francis is absolutely the BEST!!!!!! If you are looking for the best person for your insurance needs she can do it ."
We responded:
"Kirk, Thank you for your kind comments! You nailed it. dk"
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Sandra Reed

May 1, 2024

5  out of  5
rating by Sandra Reed
"They’re great. I accidentally hit bad, not paying attention. I need to correct this to great."
We responded:
"Sandra, Thank you for the great review! We're always here for you and appreciate your speaking out! dk"
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Chris Akard

April 30, 2024

5  out of  5
rating by Chris Akard
"Our experience with Cindy West, Account Representative with David Kincannon's State Farm Agency in Stephenville, was fantastic throughout the entire process. Cindy's service was prompt, professional, and very informative. I highly recommend contacting Cindy with State Farm for your insurance needs."
We responded:
"Chris, We don't want Cindy to see your kind comments. She'll be even harder to live with!!! Seriously, she is a real pro and focused on taking care of her customers. We're here for you! Thanks for your effort to give her a great response! DK"
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Taylor Wharton

April 26, 2024

5  out of  5
rating by Taylor Wharton
"Cindy with State Farm was beyond amazing to work with! She made getting a new auto insurance policy painless, quick, easy and she beat all other quotes I was given! I highly recommend, Cindy West at State Farm!"
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Nick Robinson

April 25, 2024

5  out of  5
rating by Nick Robinson
"Very responsive excellent customer service"
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Dani Grothouse

April 24, 2024

5  out of  5
rating by Dani Grothouse
"We have already recommended Cindy to family and friends! We reached out to Cindy needing a quick turnaround time and she had everything ready to be executed when we gave the word. We had some follow up questions throughout the process of deciding on the right insurance and with each question I had a response back much sooner than I would have anticipated. She is professional, timely, friendly, and very knowledgeable. She explained the different levels of coverage well so we could make an informed decision of what was right for us. Not only that, but beat the price of some other options we looked at, and with better coverage on top of that! So thankful for her time and expertise!"
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Casey Gilliam

April 18, 2024

5  out of  5
rating by Casey Gilliam
"When shopping for new insurance, the agents with the Kincannon group made it a smooth process. They were able to get excellent coverage for a great price. It was an easy switch!"
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Nicole Leonard

March 14, 2024

5  out of  5
rating by Nicole Leonard
"The ladies here are so amazing and helpful. They always have a smile and know your name"
We responded:
"Nicole, Thank you for the kind words! You are the reason we are here. Be safe! d"
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Susan Moody

December 1, 2023

1  out of  5
rating by Susan Moody
"Someone hit me that had State Farm. Copart came and got my car as they thought the car would be totaled. They had my car for three weeks and then a lady who was very rude called asking me where I wanted my car to get repaired? She wanted an answer immediately and I had to explain I had not researched where i would like my car to be repaired. She hung up on me. Called back and was very aggressive and would not allow me to ask questions about this process. I chose Sewell Lexus Ft. Worth and they explained they were not an approved repair shop by State Farm. I was not going to let that deter me in having them repair my car. They also explained that most customers had to pay out of pocket as State Farm usually refused to pay the total bill. This has been hell and still has not made it to Lexus repair shop & they towed it twice to the wrong place. Just found that out today!"
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Jenny Watts

November 29, 2023

5  out of  5
rating by Jenny Watts
"I switched insurance companies because I wanted to go with someone local. David Kincannon's office is fantastic and I cannot say enough about Cindy West who took time to go through my policies and provided excellent customer service."
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Sharon Low

October 16, 2023

5  out of  5
rating by Sharon Low
"Cindy has been very helpful in getting my insurance switched over to Texas."
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Ak

July 21, 2023

5  out of  5
rating by Ak
"Wonderful !!! Very informative with information. Absolutely helpful and easy to reach for anything. A complete must have for insurance."